In line with RBI guidelines, the upper limit for SBI gift cards has been revised to Rs.10,000. We are in the process of making the changes on our website and app. Please note that gift cards redeemed with an amount more than Rs.10,000 will be auto-cancelled and the reward points & cash spent (if any) will be reversed within 14 working days. |
New Feature : Going forward, all your points accumulated from various banking channels will be merged under your Bank Customer ID (CIF). To know your CIF, please refer to your State Bank Passbook or visit your home branch.

Contact Us

Submit a Query:

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Query *
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StateBankRewardz Service Centre:

Postal Address:

The Qube, A-703,
MV Road, Marol,
Off Andheri-Kurla Road, Andheri (E) Mumbai,
Pin Code – 400059


Email General Queries ( )

Email Member Support ( )

Email Partner Information ( )

You can contact us on:
  • 6000-8500 (Local call charges apply from Mobile or Landline,
    anywhere in India)
  • 1800-209-8500 (Toll Free number from BSNL & MTNL networks only)
Operational Hours*:
  • Monday to Saturday from 9 AM - 9 PM
  • Sunday from 9 AM - 6 PM

*Please Note: Our Service Centre is non-operational on all National Holidays


StateBankRewardz Mobile "FREEDOM" 567678

Topic Send SMS to 567678 Reply
To check your Account
State Bank BAL < FRNUMBER >
e.g:- State Bank BAL   1234567890
For Activated Members
Dear Amit, as on 27-03-09, you have XXXX Reward Points. Your last transaction date was DD-MM-YY

For Non Activated Members
Sorry your StateBankRewardz membership is not active. To activate, please visit or call Freedom Relationship center at 60008500(local call chrgs apply).
To retrieve your Membership Number State Bank ID
e.g:- State Bank ID
For registered mobile numbers
Dear Amit, your State Bank membership no. is 1234567890. For more details please call State Bank Relationship center at 60008500(local call chrgs apply).

For non registered mobile numbers
The mobile number is not registered with us. To activate your State Bank membership no. please visit or call State Bank Relationship center at 60008500(local call chrgs apply).
To check the Status of your Redemption Request State Bank REDM < FRNUMBER > < REDEMPTION ID >
e.g:- State Bank REDM 1234567890 098765432
Dear Amit, the Status of your redemption order with redemption ID 098765432 is ”In Process” / ”Dispatched” / ”Cancelled”

Sorry, the requested redemption order for ID:-098765432 does not exist with us. Please try again or call State Bank Relationship center at 60008500(local call chrgs apply)
For any other Help with regard to StateBankRewardz State Bank HELP
e.g:- State Bank
Account Balance (State Bank BAL < FRNUMBER>)
Redemption Order Status (State Bank REDM < FRNUMBER > < REDEMPTION ID>)
Retrieve Membership Number(State Bank ID)
Stop receiving messages from StateBankRewardz(State Bank DND)
Info on First Use Campaign (State Bank 100)
Customer Service - Local Call 60008500/Website
To activate SBI Gift Card State Bank GC ReceiptID
e.g:- State Bank GC 00001
Dear Member, your SBI Gift Card has been successfully activated. Call at 60008500 for assistance.
If you don’t want to receive alerts or promotions State Bank DND
e.g:- State Bank DND
Dear Amit, you have been successfully registered in our opt-out list. Please call State Bank Relationship center at 60008500(local call chrgs apply) for any information.